Customer Service Alive and Well

Customer service is alive and well, at least at Home Depot. I can say that because this morning I had to stop there to exchange something. The people I dealt with were: friendly, helpful, conversational, interested, focused, accommodating. It was hassle-free. And to top it off - they were open when I needed them - 7:00 am. If only other stores knew that some of us working folks like to get things done early. Anyway. I felt good when I left the store. Think about your association. How do your members feel after an event, an interaction or a conversation? Is customer service alive and well in your organization?