Association BarCamp

MSAE hosted our 3rd Annual Association BarCamp on 9/27, topics were selected that day so they were relevant to the attendee needs, here are the takeaways from each discussion:

Trade Shows

• Focus on education and the exhibitors will come (similar to Ladies Night at the bar)
• Invite exhibitor feedback - form an advisory board and/or gather exhibitors after the meeting to get their input, give them a comment card
• Add a "reverse trade show" component to facilitate further in-depth conversations between buyers and vendors

Finding Time for Follow Up

• Time management - know what time of day works best for you
• Manage your time each day to handle email traffic, come up with a plan for a time each day to respond that is scheduled (beware of others expectations)
• Schedule time each day for follow up

Future of Membership Associations

• What's the future? Adopting a retail mindset - "what do you need today?"
• Being where our members are; mobile devices, learn where they are by tracking their preferences via your website
• Associations will stay as long as they remain relevant; what is the "priceless" value you give to your members?

Collaborating with Other Associations

• Before entering into any collaborative effort, having all parties sign off on a "memo of understanding" that outlines expectations, responsibilities and a time life of milestones
• "Adapt or Die" in terms of staying relevant; collaboration may be necessary to stay relevant
• Communication transparency is key; politics may not be avoidable - know this

Webinars

• Hire a "good" company - reliable, trustworthy, reputable
• Be aware of sales tax issue - new MN legislation regarding "digital products"
• Be cautious of "webinar fatigue" - the word 'webinar' = boring; title your webinars "web conference" instead

Sponsorships

• Engage the sponsors - customize for them
• Unique locations - think outside the box (Extreme Sandbox, Drive a Tank, car dealership, WhirlyBall, Horse & Hunt Club, etc.)
• Sell every space - window clings, foot prints, escalator runners, etc.

Future of Meetings

• Face-to-face meetings vs. webinars - face-to-face meetings are back, format is even changing
• Meetings are more creative, interactive; focus on group participation over speaker, lecture format
• Content of the meeting is key as you need to grab members attention to get them there; getting feedback afterward is key

Apps for Meeting Planners

• Evernote
• Super Planner
• Giant Timer
• Corbin Ball & Jim Spellos' website - tech for meeting/trade show industry

Social Media

• Have a strategy and specific goals
• Find out what target audience is following and tailor content towards it
• Timing - before workday, before lunch, at end of work? Tuesday - Thursday?

Event Marketing

• Use catchy language in subject lines
• Provide incentives for those that respond
• Use creative videos or animated videos in marketing and emails

Online Communities

• Member generated content - discussing together, don't be afraid to ask members to post
• Utilizing as a research tool to prospect new members
• Boost brand value and integrity by strong presence

See photos from Association BarCamp online at Flickr.

MSAE Marketing & Sales Symposium Roundtable Conversation Takeaways

As part of MSAE's Marketing & Sales Symposium last week, members had "Conversations with Your Peers" - here are the top takeaways from the discussions (technology, membership, branding, mobile, contracts, conflict and more!):

Integrated Marketing: Social, Print, Web, Video

• Consistency
• Simplify messages
• Find time to lay out all types of communications you produce and analyze them for consistency, content, etc.

Responsive Web Design: What is it? Why does it matter to your organization?

• Design with responsive in mind
• Design form mobile first - then build to bigger devices
• Think about the three most important things a user would want to see on your homepage

Brand Management

• Consistency is key
• Defining standards
• Use style sheets

Member Replenishment

• Putting members on committees, board - give them a voice
• Photos - communicating "fun aspect" - ID them
• Cross pollination across associations

Contract Negotiations

• Cancellation by hotel clause in contracts
• Mutual respect between meeting planner and hotel
• Spell everything out in the contract, not vague

 Workplace Conflicts - Strategies for Handling Workplace Tensions

• Think through the first words that will come out of your mouth before you start the tense conversation - start with a positive intention, such as, "I want you to be successful here."
• Find the balance between silence and violence.
• Just because you feel comfortable enough to say something to someone, doesn't mean you should.

Tablets in the Workplace

• There's an app for anything
• Microsoft Office can be accessed on your tablet
• iBooks are coming!

Mobile Technology Decisions

• Make sure your devices are compatible with what you do
• Look at the company making your device to ensure they will be around

So What? How to Communicate Member Benefits - Part I

• Can you deliver what you're saying?
• Customized communications - your member will listen
• Benefits is generic - value is the full package, brings more meaning

So What? How to Communicate Member Benefits - Part II

• Segmentation
• Know how your members want to be communicated with
• Meet your member where they are

For handouts from the day, click here.  Hope to see you at next year's Marketing & Sales Symposium!

Event Marketing: What Works, What Doesn't and Ideas for the Future

MSAE's Communications Networking Group met to discuss event marketing ideas - what works, what doesn't and ideas for the future.

How we can get our audiences to act immediately? How do you deal with over saturation? How do you make your event branding memorable? Do you how incorporate video?  Marketing is key in getting event attendance.

The top takeaways were:

• Send a marketing email on Saturday.  Who would have thought.  But think about it...we all check our phones at home even if we say we are not going to.  If your audience checks their email and sees an email from you they will see it then and when they get to their inbox on Monday.
• Use graphics, graphics and more graphics.  People digest graphics better than text.  Think Pinterest.  More graphics, less words. Don't give all information of an event in an email, send them to your website for details.
• Ask yourself what emails you read and why.  What subject lines get you to open an email?  When creating email marketing campaigns, ask yourself if you would open it.  You'd be surprised that your subject line might change. 
• Tip: Subject lines should be 5-7 words.  Don't use thank you in the subject.
•  Lists get response.  Are you more apt to read an email that says, "5 reasons to...Top 10 ways to...5 ways to...." Most readers like at a glance information.  Clear, concise and to the point. 
• Hand written notes, a lost art.  Aren't hand written notes the best?  Your audience will appreciate the time and effort you put into a hand written note and remember it.  Use them on past participates, in-active members, prospects or people you would like to reach out to in a special way.

What do you do to get your members to act to your marketing?  What are you doing in your organization that is creating buzz around your events?  Do tell.

Association BarCamp

Over 50 members came out for MSAE's Association BarCamp on 9/14 - topics were selected that day, here are takeaways from each discussion:

Next Generation Retention and Recruitment

• Don't use structured English in communication. Don't use "join" - instead use "engage" or "participate." Be fast, quick, to-the-point. If you don't, you will lose their attention.
• They need to feel their contribution/opinion is valued.
• Identify groups by mindset rather than age.

Online Learning

• Offer a subscription service for purchasing online learning.
• 3 Association / Group Resources - ASTD, Digital Learning Forum, PACT.
• Online is great but continue with face-to-face.
• Ways to build online self-directed resources - software to use: Articulate.

Effective Communication in the Workplace

• Intentionally establish your communication culture (e.g. it's okay to be blunt).
• Stop emailing - go down the hall and talk to someone.
• Pay attention to your speaking tone. People read your written messages in the voice in which you speak to them.

New Membership Dues Structures

• Let members choose how they want to pay (monthly, quarterly, annually - but commit to entire year).
• Give option for members to pay for membership, events, education - "all inclusive" and give them a monthly fee. "Save time, save money."
• Don't ask them to "join," ask them to "engage" or "participate."

The Modern Meeting

• Read the book: "Read this before our next meeting" by Al Pittampalli.
• Instead of a meeting, have a work session.
• No more meetings to give information, write a memo instead. Only meet to provide dissent or coordinate effort.

More vs. Less

• Narrowing your message - keep it simple and target your segments - "FOCUS."
• "Vote with your dollars" to learn member needs - have members use fake money to put against programs - allocate their dues.
• Learn needs - focus - execute - and stay on plan.

Cold Calling - Get exposure for your association or company

• Try a sales system like Sandler.
• Cold calling isn't dead, it's different. Includes email, social media and calling.
• Find a unique connection to warm-up the initial conversation.

Apps for Associations

• Don't force members to login to access an event app. Maybe use an event code onsite to access?
• Sponsorship opportunity to cover cost of app development.
• Most useful apps for associations seem to be related to events. Hard to see value-add of an app just for membership.

Brand Management

• A logo is important and truly can communicate a lot about you. Fonts can show a definite feel. How will it look in print and online?
• Use an online logo creation crowdsource to get your new logo - LogoDesignGuru.com or DesignCrowd.com are examples.
• You need to know who your organization is before you adopt a new logo. And not just who you are, but also who you want to become, and who you are to outsiders?

Using Member Data for Planning

• Developing the right questions.
• Be consistent with questions and measures.
• How do you develop a system to track member activity?
• Incentivise!

Maximizing Trade Shows

• Interaction - Increase traffic? Tying your booth message into why you are presenting? Tie message to product.
• Money - price paid for booth does not equate to greater traffic.
• Failure - research why your message is not working. Revise your approach.

Email / Constant Contact

• Be as succinct as possible. Make emails "scanner-friendly." Shorten story titles and end with "..."
• Measure the effect your email is having. Are they truly reading? Are they finding it truly valuable?
• Experiment with different messages for different segments.

See photos from Association BarCamp online at Flickr. Download Free Tools handout.

Managing Your Professional Brand

Can a person be a brand? Is a personal brand an extension of your company brand? What things can you do to make sure you are putting your best self out there?  MSAE's Young Professionals group discussed this very topic and came up with our top takeaways:

1. Create a custom URL on LinkedIn for your profile, include this link in your email signature.
2. Contribute to industry blog - get noticed.
3. Write articles for newsletters, journals, magazines, etc.  Get published and develop a following.
4. Don't use your Facebook and LinkedIn accounts for personal or professional marketing. You will get blocked and no one wants to be solicited to.
5. Your personal brand needs to be consistent, honest and trustworthy.
6. Everyone needs to create a brand for themselves so people learn to know and respect it.
7. Learn your companies brand and define what your personal brand is within that organization. 
8. Make your personal brand an enhancement your professional brand.

Resources:

• http://www.inc.com/guides/2011/01/new-rules-of-branding-your-business-online.html 
• http://mashable.com/2009/07/27/linkedin-personal-brand/ 
• Making an Impression e-Book

Does United Break Guitars?

O.K. Not the title you expected to see on an Association blog. However, if you haven't yet seen it, I'm sure this story will start to bubble up in the "mainstream" media over the course of the next few days.

A little background is in order. A singer/songwriter was traveling on United Airlines, and in the process of doing so a guitar he had checked as luggage was damaged. After talking with United Airlines for more than 9 months, they told him that they were not responsible for the damage. He decided that his best recourse was to write a song and post it on YouTube. And, this was the result:



It hit the Twitterverse hard, and within three days, it had more than half a million views on YouTube. Within 48 hours of it's release, United Airlines contacted the singer to "set things right".

The small story is that a guy had a damaged guitar and was able to get some satisfaction (and a huge career boost) by writing a song about it and having social media do the rest.

The big story is how United Airlines has allowed their brand to be so tarnished that people are willing to watch this video and think to themselves "yep...that's exactly what that airline does to people."

The airline industry in general has always taken a hit for being difficult to deal with, but United somehow always shows up around the bottom. Don't take my word for it...check it out here and here and here.

United, by not fixing it's systems and processes for handling the complaints, opened itself up for the shellacking it took at the hands of an unknown singer/songwriter. How are you managing your association / company brand?

Are you monitoring what other people are saying about you in the social sphere? Are you doing your best to address things, both positive and negative, in order to create the trust necessary to develop loyal followers?

In The Brand Gap, Marty Neumeier says "It takes a village to build a brand - customers, vendors, employees, partners, stockholders. When enough people have the same gut feeling, you have a brand."

What is the gut feeling your members and clients have?